Terms, shipments and returns

Making an order

Ordering can be done online by adding product in the shopping cart. Customer should click on 'buy' to submit an order.

Customer should accept delivery option and coose payment option. After choosing payment option fill in personal information.

Please be careful when filling in personal information as it will play a mail role in delivering the shipment on time.

The sales agreement is considered finalised when the payment is made.

Payment

Customer needs to choose suitable payment option:

  • Bank transfer (invoice will be e-mailed), Nordea Bank IBAN EE081700017001832163
  • Online banking 
  • Credit card (Visa or MasterCard)

Customer should pay 100% in advance for getting its order to be delivered.

Shipment

In Estonia, Finland, Latvia and Lithuania all orders which are 60EUR or more are delivered for free. Standard courier delivery charge to home is 5EUR for smaller orders. If you would like to order in the country which are not mentioned above, you should make special enquiry by sending an e-mail to pood@buyest.ee

In Estonia, Latvia, Lithuania and Finland orders are generally dispatched within 3-5 working days after receipt of payment and are shipped via DPD courier.

It is possible to order also products which are not in stock (shipment and production according to order from producer), which means longer delivery time. In this case Customer gets -10% discount (longer delivery discount). In Estonia, Latvia, Lithuania and Finland orders are then generally dispatched within 5 weeks after receipt of payment and are shipped via DPD courier.

If Customer orders both products (in stock and out of stock), then products will be shipped together and are generally dispatched within 5 weeks in Estonia, Latvia, Lithuania and Finland, after receipt of payment and are shipped via DPD courier.

In any problem may occur, Customer Shall be informed immediately and agreed future actions in any case and Customer separately.

Products will be delivered by DPD courier. Day before arrival you will receive text message aboout that. Courier will contact you before arrival.

Products will be delivered at working hours, so you could mark your working address as destination or any other address where courier could bring your products at day time.

We suggest to check the situation of goods and package at arrival. If you determine any damages of shipment, mark comments while courier see or reject accepting the shipment. If you will accept shipment without any comments it Shall deemed to delivered properly. This may complicate later treatment of complaints. In any questions pelase contact by e-mail: pood@buyest.ee

Customers can return product within 14 days from receiving. Before returning the products the Customer has to notice us via e-mail: pood@buyest.ee and write Customers full name, order number, name of the product and reason for returning. Condition of the product must be unused, in original packaging, include all labels and documents included (except when reason of return is incorrect product). Proof of purchase and shipping is required.

All returns must be sent to Uus 29-3, 10111 Tallinn Estonia, T:+372 5221228

All cost appearing with returning product shall be covered by Customer.

Product is reviewed within 14 days and if all conditions are fulfilled weshall refund the purchase price of the product within 14 days as of the arrival of product at our office. The money is refunded to the same banc account from which the Customer paid for the refunded order. In the case of ferunding the purchase price, we will not compensate the cost of transportation related to this purchase.

We are not responsible for:

  • The product deterioration / damage caused by the Customer
  • Deficiencies resulting from abnormal use of the product
  • Normal physical wers and tear of normal use

Please do not use the product if you have noticed even a tiny defect. In that case please feel free to inform us so that we can exchange the product with a new one or return money to you. 

Privacy

Personal data is processed by Buyest OÜ.

The personal data given to our web-shop shall be entered into the customer registry and shall be used for sending newsletter or offers to Customer only if the Customer has given their consent.

Our web-shop stores personal data and information about the purchases in accordance with the Personal Data Protection And and will be handled with confidential. The personal data necessary for delivery will be forwarded to a business providing courier service company.

Data exchange between the Customer and card payment centres is encrypted, ensuring the safety of the Customer's personal data and bank information. The payment is carried out outside the web-shop of Buyest in a secure paying environment of the corresponding bank or service provider. Our web-shop does not have access to the Customer's bank or credit card information.